Last Updated: 2017-08-16.
Nephology is committed to your privacy. We obey all laws and regulations in Australia applicable to our use and disclosure of your information. Except as set forth in this Privacy Policy, we will not trade, sell, or disclose to any third party any form of Personal Information (as defined below) without your consent, and we will not disclose or make available any such Personal Information to any third parties seeking to market third party products without your consent. We have set forth this Policy to explain how we collect and use information from customers who use Nephology Services (“Customers”), and from visitors to our web site(s) and potential customers who have communicated, made contact with, or interacted with Nephology (“Visitors”).
Nephology shall collect information, including, but not limited to, name, physical address, email address, telephone number, credit card information, and other Customer-supplied data (collectively referred to as “Personal Information”) from Customers when purchasing Equipment and Services in connection with the provision or marketing of Equipment and Services. Nephology may collect Personal Information from Visitors in connection with any visit to our web sites, any communication about our Services and Equipment, or other transactions or interactions with Nephology.
Nephology may also collect non-personally identifiable information from Customers and Visitors regarding usage of our Services or our web site (“Non-Personal Information”). Non-Personal Information may include web site pages viewed, time spent using certain services, demographic data, cookies (as described below), and other information which does not specifically identify an individual party.
In addition to cookies, Nephology (and our third party advertisers) may also use clear gifs, web beacons, and third party cookies to improve the performance of our web sites, provide certain features, such as advertising, or to anonymously track usage of our web sites and track the online activity of users. In addition, we may use such devices in our HTML-based emails to track the usage of such emails in much the same manner as we track usage of our web sites.
You may stop or restrict the placement of cookies on your computer, including third party cookies, or flush them from your browser by adjusting your web browser preferences, in which case you may still use our web site, but it may interfere with some of its functionality.
Non-Personal Information may be shared with any number of third parties by Nephology.
In the course of providing Services to you, Nephology will collect and maintain certain customer-specific network information. Customer Specific Network Information refers to the types of products and services you currently purchase, related usage, and billing information for those products and services. Your telephone number, name, and address are not Customer Specific Network Information. Likewise, customer usage and call patterns of multiple customers which is aggregated together in a summary form and other information which does not specifically identify any one individual is not considered Customer Specific Network Information. We value our relationships with our customers and are committed to respecting and protecting your Customer Specific Network Information. Accordingly, we will not sell, trade, or share your Customer Specific Network Information, including your calling records outside of Nephology or with anyone not authorized to offer our Equipment and/or Services, or to perform functions on our behalf except as authorized by you or required by law. Generally, we can use your Customer Specific Network Information to offer additional Services to you, and for billing and collections purposes. We can also disclose your Customer Specific Information for legal or regulatory reasons, including in response to subpoenas and court orders. We can also use Customer Specific Network Information to investigate fraud and to prevent violation of our End User Agreement and monitor potentially unlawful use of our network, Services, and abuse of other customers.
Nephology has exercised reasonable care to investing and deploy a wide variety of technology and security features to ensure the privacy of information on its network. In addition, Nephology has implemented operations guidelines to ensure Customer and Visitor privacy. Nephology will continue to revise policies and implement additional security features as new technologies becomes available.
Our service may contain links to other web sites and services not maintained by Nephology, which are outside our control. In addition, other web sites and services may make reference or link to Nephology. We are not responsible for third party representations of our Equipment and Services. We encourage customers who surf the Internet to read the applicable privacy statements of each and every web site and service you visit. We do not endorse, screen, or approve, and are not responsible for the privacy practices or the content of other web sites and services.
Nephology does not assume any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy (such as advertisers using third party cookies).
Nephology may make available, at its discression, extended capabilities for 3rd party devices and services, such as Amazon Echo/Alexa, Google Home, and other IoT style personal audio/video device assistants. Nephology does not have access to hear the original audio of any of these conversations. Nephology may request the collection of either Country and Postcode information, or Street Address information, in order to deliver you a better experience, such as presenting information to you in a format that is relevent to your location (such as communicating phone numbers with correct area codes and dialling prefixes). If you do not agree to this, please do not use these services.
Some Nephology Equipment and Services are offered to Customers and Visitors in conjunction with a third-party vendor. To provide these products and services, the vendor may need to collect and maintain your Personal Information. Additionally, Nephology may share non-identifying and aggregate Customer and Visitor Personal Information with such affiliates in order to market our co-branded Equipment and Services more effectively to Customers.
Nephology may share aggregated and non-identifying information about our Visitors and Customers collected through the registration process as well as through online surveys and promotions with select advertisers. In some instances, we use this information to deliver tailored advertisements. Based upon the information we have collected, we may then display advertisements to specific audiences. Nephology does not share Personal Information about its Customers with these advertisers.
We reserve the right, at our discretion, to change, modify, add, or remove portions from this Policy at any time by posting such changes on our web site. You should review this Policy regularly for changes, and can easily identify if changes have been made by checking the “Last Updated” date at the top of this page. However, if at any time in the future we plan to use Personal Information in a way that materially differs from this Policy, we will post such changes on our web site and provide you with the opportunity to opt-out of such differing terms of usage. Your continued use of our Equipment and Services for a reasonable period of time following the posting of any changes to this Policy means you accept such changes.